SHIPPING POLICY

PERISHABLE FOOD PRODUCTS:

Please follow all storage and preparation instructions on the product page and on packaging.

Some products are shipped in insulated coolers with dry ice to ensure they arrive in great condition. The exterior of the box will be identified with warning precautions.

Dry ice handling: Avoid contact with skin, eyes, or clothing, and avoid breathing mist or vapor.

FULFILLMENT & SHIPPING METHODS

We ship nationwide Monday through Wednesday.

If the destination is within a 2-day delivery zone from ZIP code 12305 (see FedEx map), we will ship FedEx Home or FedEx Ground.

If the destination is not within 2-day reach via Ground, we automatically upgrade shipping to FedEx 2-Day Express to ensure product freshness.

Orders placed on Thursday may be shipped via FedEx Overnight if the destination qualifies for next-day delivery by ground. Otherwise, the order will ship the following Monday.

SHIPPING RATES

Orders $125 and over: Free Shipping

Orders under $125: Standard shipping rates apply

Customers may choose to expedite shipping at checkout (e.g., FedEx Standard Overnight) at their own cost.

Shipping is not available to P.O. Boxes.

Shipping to Alaska & Hawaii is calculated at checkout.

ORDER PROCESSING

Orders placed after 9:00 AM ET Thursday ship the following Monday.

Each product is individually packaged and shipped to ensure freshness.

Each order is shipped via a Preferred Carrier. Carnegie Deli is not responsible for delays, damage, or lost packages after carrier pickup, but we will assist in resolving any issues.

ORDER CHANGES OR CANCELLATIONS

Orders can be canceled or modified within 12 hours of placement.

No changes or cancellations during peak periods (Nov 1 – Jan 1).

For support, contact: customerservice@carnegiedeli.com

TRACKING INFORMATION

Tracking details are emailed once your order is shipped (Mon–Wed by 6 PM EST).

If tracking isn’t available after 24 hours, please email us.

HOLIDAY SHIPPING BLACKOUTS

No shipments on these holidays:

• Martin Luther King Jr. Day

• President’s Day

• Memorial Day

• Independence Day

• Labor Day

• Yom Kippur

• Rosh Hashana

• Thanksgiving

• Christmas Eve & Christmas Day

• New Year’s Day